When a report of abuse or neglect is made to SRS, it is first screened to determine if SRS should become involved and based. If the report meets the criteria for SRS involvement, it is investigated and assessed by a SRS social worker. Law enforcement may also investigate concerns or a joint investigation is conducted. If it is determined that the child’s safety is at risk, then a recommendation is made to the court regarding the necessary action that should be taken.

Child Protective Services (CPS) may also be provided in non-abuse or neglect situations, such as an out-of-control child, truancy, overwhelmed parents, and runaways. Investigations often result in families receiving an array of services such as family preservation, foster care, or other services available in the community.