Section 3 - Maximus, The Program Manager

• Part 1 - What is the Role of Maximus?
  

Back to Top

Part 1 - What is the Role of Maximus?

On September 29, 2001, after a competitive bid, SSA awarded a five-year contract to Maximus, Inc. of McLean, Virginia, to provide Program Manager (PM) services to assist SSA in the administration of the Ticket to Work program. The responsibilities of the PM include:

• recruiting, recommending, and monitoring of ENs;
• facilitating access by beneficiaries to ENs;
• facilitating payments to ENs;
• performing administrative duties such as reviewing IWPs;
• reviewing amendments to IWPs;
• ensuring that ENs only refer beneficiaries to a State VR agency for services pursuant to an agreement regarding the conditions under which such services will be provided;
• resolving disputes between ENs and State VR agencies with respect to agreements;
• resolving disputes between a beneficiary and an EN which cannot be resolved by the EN's internal grievance procedures; and
• referring disputes between beneficiaries and ENs to SSA for a final decision if this is requested by either of the parties.

• quality of services;
• cost control;
• timeliness of performance;
• business relations; and
• customer satisfaction.

Maximus, Inc. can be reached at:

Ticket to Work Program
Toll-free line: 1-866-968-7842
Toll-free TDD line for Hearing and Speech Impaired: 1-866-833-2967
Web site: www.yourtickettowork.com

Contact our Web Designer at Frances.Smith@srs.ks.gov
with suggestions or comments about this site. Page last updated September 17, 2003