Your counselor will work hard to make sure you are satisfied with Rehabilitation Services (RS) services. However, if you do not agree with a decision or have a problem, there are several steps you can take.

1. Discuss the problem with your counselor. Sometimes problems are caused by a misunderstanding. If your problem can't be worked out by talking to your counselor, you may contact the counselor's supervisor.

2. You may also request assistance by contacting the Customer Relations Representative at the Rehabilitation Services Administrative Office at 785-267-5301 or toll-free 1-866-213-9079.

3. If you have tried to solve the problem with your counselor and the counselor’s supervisor, and you continue to be dissatisfied, you may contact the Client Assistance Program by calling 1-877-776-1541 (Toll Free), 1-877-335-3725 (Toll Free TDD) or 785-273-9661. The Client Assistance Program can help answer your questions about RS and can help you find solutions to problems that may arise.

4. If you are unable to resolve the problem with your counselor, the supervisor and the Client Assistance Program, several administrative options are available. These options are: an exception to policy granted by the Director of Rehabilitation Services; an administrative review conducted by a RS supervisor who has not been involved in your rehabilitation program; mediation; or a fair hearing.

5. If your concerns are not resolved after a fair hearing, you have the right to request a review by the State Appeals Committee, or you may file a law suit in District Court.

Each of these options has different procedures. If you want to learn more about these options, or request assistance in selecting the option that would be most effective for your situation, please contact your counselor or the RS Supervisor in your area. Or you may contact the Client Assistance Program.

Contact our Web Designer at Frances.Smith@srs.ks.gov
with suggestions or comments about this site.

Page last updated January 23, 2006