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South Central (Counseling Center)  MHC Adult Community Support

Services Performance Report

March 2006

 

For this reporting period, South Central MHC was below the state average in all four of the Client Outcome areas. For Client Satisfaction, one of five subscale scores exceeded the state average and the Center’s penetration rate was below the state average.

 

 

 

Client Outcome:

 

 

Percent/Days of

Center Persons in

each Category

 

State Average Percent/

Days of Persons

in each Category

 

 

Difference between Center and State Average Percent

 

 

Independent Living (w/o NFMH)

(Jan-March, 2006)

 

88%

 

90%

 

-2%

Competitive Employment (w/o NFMH)                

(Jan-March, 2006)

13%

20%

-7%

Higher Education (w/o NFMH)

(Jan-March, 2006)

1%

3%

-2%

 

 

 

 

Number of Hosp. Days Used (Positive numbers reflect performance less than state average.)

 

State Hosp. Adult Day Use/

1000 Adult Pop (FY 2004)

 

44 days

 

39 days

 

+5 days

 

 

 

 

 

 

Client Satisfaction:

(2005)

 

Percent of Center Persons Indicating Satisfied or Very Satisfied

 

State Average of Persons Indicating Satisfied or

Very Satisfied

 

 

Difference between Center and State Average Percent

 

 

Satisfaction

 

81%

 

88%

 

-7%

Access

91%

85%

+6%

Quality

80%

85%

-5%

Outcomes

57%

78%

-21%

Treatment Planning

80%

88%

-8%

 

 

 

 

 

Penetration Rate:

(Jan-March, 2006)

 

Number of CSS

Consumers in Service

 

State Average Number of CSS in Service

 

 

Difference between Center and State Average Percent

 

CSS Pop/10,000 Catchment Pop

 

33

 

37

 

-4

 

 

All figures are for non-NFMH adults receiving community support services at the Center. The Independent Living figure reported reflects the percentage of persons living independently. The Competitive Employment figure reported reflects the percentage of persons who are competitively employed. The Higher Education figure reported reflects the percentage of who are involved in a higher education program. Hospital Days means the number of days each year adults spend in a state psychiatric hospital per 1,000 adults living in a mental health center's area. The Consumer Satisfaction figures represent the average percentage of persons stating that they are satisfied or very satisfied with services for each subscale on the survey. The Penetration Rate reflects the number of persons receiving adult community services compared to the number of persons living within a mental health center's area. The report figures reflects how many community support consumers are being served for every 10,000 persons living in a mental health center's area (2000 census).