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Child Support
You owe it to your kids

BUSINESS PRACTICES MANUAL
Table of Contents

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Section # Title Last Revision
100 SIGNING ON AND OFF OF KAECSES Date
100-1 Signing on to the System 08/27/97
100-2 Signing off of the System 08/27/97
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200 INFORMATION REQUEST MANAGEMENT
200-1 Adding an Information Request 08/27/97
200-2 Generating a Non-ADC Application 08/05/99
200-2a Denied or Incomplete Non-ADC Applications 08/06/99
200-3 Updating an Information Request 08/27/97
200-4 Deleting an Information Request 08/10/99
200-5 Requesting Court Documents 09/10/99
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300 OPENING, REOPENING, CHANGING, AND CLOSING CSE CASES
300-1 Opening a Non-ADC Case 08/23/06
300-1a Receiving a Reopen Request on a Closed Case 01/10/01
300-2 How to Create a Case Without a Referral 01/10/01
300-2a Opening a Public-Assistance-Related CSE Case 08/23/06
300-2b Opening a Foster Care CSE Case 01/10/01
300-2c Processing a Referral on an Existing NA Case 01/10/01
300-2d Processing a Foster Care Referral on an Existing Case 01/10/01
300-2e Processing a Referral for a Child from a Multi-Child Case 01/10/01
300-3 Processing a Reopen Referral 01/10/01
300-4 Processing a Change Referral 01/10/01
300-5 Viewing a Referral 02/11/99
300-6 Performing a Search by Name or Social Security Number 01/08/01
300-6a Finding All Cases Associated to a Person Number 07/26/99
300-6b Handling Duplicate Person Number: If there are no Ties to Legal or Finance 06/15/01
300-6c Handling Duplicate Person Number: If there are Ties to Legal but no Finance 06/15/01
300-6d Handling Duplicate Person Number: If there are Ties to Legal and to Finance 05/31/06
300-7 Creating an Expedited Paternity Case 01/10/01
300-7a Creating a Non-Custodial Parent Case for Paternity Establishment 03/12/08
300-7b Creating a Non-Custodial Parent Case for Modification Only 03/12/08
300-8 Closing a CSE Case 01/05/01
300-9 Changing Case Service Type 03/01/99
300-10 What Needs to be Done when Receiving Alerts on Program Changes 09/21/99
300-11 Creating a JJA Case from a Paper Referral 01/10/01
300-11a Creating a JJA Case from a Foster Care Referral 01/10/01
300-12 Inactive Converted FC and Active Associated Cases 09/08/99
300-13 Creating a Medical Only Case 10/01/99
300-14 How to Handle Cases When a Judge has Ordered Two Male AP's to Pay Child Support for the Same Child 01/10/01
300-15 Combining Multiple Converted Cases 09/07/00
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400 PERSON INFORMATION MANAGEMENT
400-1 Viewing/Adding/Updating Person Program Information 09/15/03
400-2 Adding Good Cause/Non-Cooperation 03/10/00
400-2a Updating Good Cause/Non-Cooperation 06/14/99
400-3 Updating AP/AR/Child Details 09/16/03
400-3a Monitoring Child Emancipation 07/27/06
400-3b Creating and Alias for an AR/AP 07/30/99
400-3c Updating Foster Care Child Details 07/30/99
400-3d Adding/Updating AR and/or AP Alias and Alternate Social Security Number 08/03/99
400-3e Updating AR Details With Prior TAF Involvement 07/03/08
400-4 Adding a Child to a Non-ADC Case 08/23/06
400-5 Adding a Child to a PA-Related Case Through a Referral 08/23/06
400-6 Adding an AP to a Case 01/10/01
400-7 Adding a Father Role for an Absent Parent 01/10/01
400-7a Adding a Mother Role for an Absent Parent 01/11/01
400-7b Adding a MO/FA Role for a Person Who is Not the AP/AR on the Case 01/11/01
400-7c Adding an Address for a MO/FA Who is Not the AP/AR on the Case 07/30/99
400-8 Changing an AR on a Case 05/31/06
400-9 Ending a Case Role 09/16/03
400-10 Setting/Updating the Family Violence Indicator on a Person 04/19/06
400-10a Removing the Family Violence Indicator from a Person 04/19/06
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500 LOCATION INFORMATION MANAGEMENT
500-1 Adding/Updating an Address for a CSE Person 04/23/02
500-2 Adding/Updating a Foreign Address for a CSE Person 01/29/08
500-3 Adding/Updating a Person's Employment Income Source 08/17/99
500-3a Adding a Person's Self-Employment Income Source 07/06/99
500-3b Adding/Updating "Other" Unearned Income Sources 07/26/00
500-4 Adding an Employer Headquarters 08/27/97
500-5 Adding/Linking Resident Agents to Employers 03/15/99
500-6 Adding a Resource for a CSE Person 08/06/99
500-7 Updating Resource Information 08/06/99
500-8 Adding/Updating/Deleting a Vehicle for a CSE Person 07/09/99
500-9 Adding a Vehicle as a Resource for a CSE Person 07/09/99
500-10 Adding a Resource as an Income Source 08/27/97
500-11 Adding Military Pay as an Income Source 04/23/02
500-12 Adding/Updating Military Information 04/23/02
500-12a Ending Military Branch or Service/Adding New Military Information 04/23/02
500-13 Recording Bankruptcy Information for a CSE Person 07/17/08
500-14 Adding and Viewing Responses to 1099 Requests 04/14/99
500-15 Viewing the External Agency List 03/17/99
500-16 Adding/Updating/Deleting Marriage Information 08/06/99
500-17 Adding/Updating/Deleting Contact Person Information 10/17/03
500-18 Adding/Updating a Prison/Jail or Parole/Probation Record 05/20/02
500-19 Adding Health Insurance Information for a Policy Holder 06/25/07
500-20 Updating Health Insurance Information for a Policy Holder 10/17/03
500-20a Updating Converted Health Insurance Information for a Policy Holder 08/02/02
500-21 Adding Health Insurance Coverage by Person Information 09/01/99
500-22 Updating Health Insurance Coverage by Person Information 03/25/99
500-23 Recording/Updating or Deleting Health Insurance Viability 01/29/08
500-24 Adding an Employer to KAECSES 06/07/99
500-25 Adding and Viewing Responses to FPLS Requests 02/13/03
500-26 Adding/Updating/Deleting Available Health Insurance by Person 03/25/99
500-27 Viewing a List of Marriage History Records for the AP or AR 03/19/99
500-28 Viewing a Complete Listing of all Known Health Insurance Companies 10/17/03
500-28a Viewing Health Insurance Company Details by Carrier Code 10/17/03
500-29 Viewing Health Insurance Coverage by Person List 03/24/99
500-30 Viewing a List of Contact Persons for a Specific CSE Person 03/19/99
500-31 Viewing a List of CSE Person Resources 03/19/99
500-32 Viewing Federal Case Registry Response Information 04/04/00
500-33 Financial Institution Data Match 06/09/00
500-34 Viewing License Suspension Data For AP's 04/23/02
500-35

Viewing a List of Possible License Suspension For a Given CSE Person or Service Provider

04/23/02
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600 PATERNITY AND OBLIGATION ESTABLISHMENT
600-1 Scheduling Genetic Testing 02/11/02
600-2 Rescheduling Genetic Testing 08/04/99
600-3 Recording Genetic Test Results 05/22/00
600-4 Absent Parent Contests Genetic Test Results 03/17/99
600-5 Recording Results to AP's Challenge to Genetic Test 03/18/99
600-6 Calculating Support for a New Support Order 01/20/04
600-7 Updating a Support Calculation for a New Support Order 08/21/00
600-8 Calculating Support for an Already Existing Support Order 01/20/04
600-9 Adjusting URA Amounts 08/07/02
600-9a List URA Adjustments 08/01/00
600-10 Viewing Genetic Test Account List 03/18/99
600-11 Viewing Draw Sites and Laboratories for Genetic Testing 03/18/99
600-12 Viewing the Child Support Worksheet List 03/16/99
600-13 Viewing Genetic Test Sample Information by CSE Person 03/24/99
600-14 Reusing Existing Genetic Test Sample 03/24/99
600-15 Viewing Genetic Test Details 05/26/99
600-16 Viewing the Member's Portion of the URA 08/02/00
600-17 Viewing the IM Household Unreimbursed Assistance 08/02/00
600-18 Viewing the Unreimbursed Assistance by Court Order Number 08/02/00
600-19 Displaying M Household Members 08/08/00
600-20 Refunding Excess Over URA and Current Over URA Automated Process
600-21 Creating AF/FC and Medical Grants and Time Frames 04/19/06
600-22 Viewing the Application of Collections to the Un-reimbursed Assistance 08/22/02
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700 NON-CSE CASE RELATED PERSONS MANAGEMENT
700-1 Adding a Non-CSE Case Related Person 11/02/01
700-2 Updating a Non-CSE Case Related Person's Information 04/26/99
700-3 Adding a Non-CSE Case Related Person's Address to the System 02/14/02
700-4 Adding a Non-CSE Case Related Person's Foreign Address to the System 02/14/02
700-5 Updating a Non-CSE Case Related Person's Address 02/14/02
700-6 Adding a Non-CSE Organization to the System 08/23/99
700-7 Adding a Non-CSE Organization's Address to the System 02/14/02
700-8 Adding a Non-CSE Organization's Foreign Address to the System 02/14/02
700-9 Updating a Non-CSE Organization's Address 02/14/02
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800 SERVICE PLAN MANAGEMENT
800-1 Viewing and Deleting Alerts 03/30/99
800-2 Adding Manual Alerts 04/26/99
800-3 Creating a Manual History Record 09/27/99
800-4 Adding and Viewing Narrative Entries 09/18/00
800-5 Adding a New Appointment Record 03/26/99
800-6 Generating an Appointment Letter 08/06/99
800-7 Displaying, Updating, and Deleting Appointments 08/06/99
800-8 Linking Appointments 03/30/99
800-9 Viewing and Closing Monitored Activities 09/10/99
800-10 Viewing and Recording Responses to Monitored Documents 05/18/99
800-11 Conducting an Annual Case Review 06/25/08
800-12 Conducting a Three Year Review for Order Modification 04/05/02
800-13 Viewing a Pre-Conversion Case Number, Case Composition, and Narrative from the Pre-Converted KAECSES Case 03/02/99
800-14 Assigning a Business Object 07/15/99
800-15 Reassigning a Business Object 01/11/00
800-16 Managing Case Units 07/15/99
800-17 Adding Manual Monitored Activities 08/03/99
800-18 Maintaining Office Caseload Assignments 06/07/00
800-19 Global Reassignment of Business Objects 03/06/00
800-20 Setting/Updating a Manual Monitored Activity for a Modification Review 08/09/99
800-21 Maintaining Supervisory Hierarchy 07/14/00
800-22 Maintaining Service Providers in an Office 07/19/00
800-23 Online Print From LRAL.CASL and Debt Screens 10/12/01
800-24 Arrearage Affidavit - Online Print From Debt 07/19/02
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900 LEGAL ACTIONS MANAGEMENT
900-1 Adding/Updating/Closing/Deleting a Legal Request to a CSE Attorney 06/20/01
900-1a Accepting/Rejecting/Closing the Legal Request for Attorneys/Contractors 11/24/99
900-1b Adding/Updating/Closing/Deleting a Legal Request to a Legal Contractor 06/21/01
900-2 Adding/Generating a Petition Legal Action (KS CSE) 10/03/02
900-3 Adding/Recording a Pre-Existing Legal Action (Not KS CSE) 09/15/03
900-4 Adding/Generating a Subsequent Legal Action Under an Existing Court Case Number (KS CSE) 10/03/02
900-5 Adding/Recording a Private or Out of State Financial Journal Entry 09/15/03
900-6 Adding an Agreed Order 10/08/02
900-7 Adding/Generating a Notice of Assignment 10/08/02
900-8 Recording Successful Service Results 08/04/99
900-9 Recording Unsuccessful Service Results/and Requesting Alias Service 08/04/99
900-10 Recording a Court's Response to a Kansas CSE Legal Action 08/04/99
900-11 Recording a Respondent's Response to a Kansas CSE Legal Action 08/04/99
900-12 Adding/Generating an Income/Medical Withholding Order (KS CSE) 10/08/02
900-12a Terminating an Income or Medical Withholding Order (KS CSE) 10/08/02
900-13 Adding/Generating an Existing Income Withholding Order (Not KS CSE) 10/08/02
900-14 Adding/Recording or Generating a Discovery Legal Action 09/15/03
900-15 Adding  a Discovery Response 02/10/99
900-16 Adding/Updating Information Regarding a Legal Hearing 11/04/99
900-17 Adding/Updating Information Regarding a Legal Appeal 04/10/00
900-18 Ending a Legal Action 02/10/99
900-19 Ending a Legal Role 02/10/99
900-20 Correcting/Ending Legal Details and Legal Obligation Persons 12/14/99
900-20a Updating/Correcting Converted Data on Legal Actions 04/13/00
900-21 Dismissing a Court Case 01/13/00
900-22 Adding a Non-Case Related Person to a Legal Role and a Legal Obligation Role for a Legal Action 09/15/03
900-23 Adding/Updating/Displaying Private Attorney Information 12/16/99
900-24 Adding/Generating a Garnishment Legal Action (KS CSE) 10/08/02
900-25 Adding/Recording a Legal Action (KS CSE) 10/08/02
900-25a Deleting Legal Actions 10/27/99
900-26 Adding Incoming Interstate Legal Actions 04/19/06
900-27 Ending/Changing the Employer on an IWGL Record and Downloading the Subsequent ORDIWO2/MEDICALA 08/15/01
900-28 Adding/Generating a Notice of Assignment for a Child who was a Non-Case Related Person and is now a Case Related Person 10/08/02
900-29 Handling Inquiries Regarding Legal Case Status 08/03/99
900-30 Displaying an Income/Medical Withholding Order or Garnishment Record 08/03/99
900-31 Updating LROL when the Child/ren on the Legal Action are now on a New CSE Case(s) 08/04/99
900-32 Consolidating Court Orders 10/08/02
900-33 Conducting Legal Staff and Enforcement Contractor Annual Case Review 09/07/99
900-34 Conducting Legal Staff and Enforcement Contractor 36 Month Review for Modification 09/08/99
900-35 Adding/Generating a Legal Action When a Judge has Ordered Two Male AP's to Pay Child Support for the Same Child 09/25/02
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1000 ADMINISTRATIVE ENFORCEMENT ACTIONS
1000-1 Treasury Offset/State Offset (FDSO & SDSO)/ License Sanction (KDWP) 07/30/07
1000-2 Filing a Motor Vehicle Lien 08/06/99
1000-3 Filing a Consent to Release a Lien 02/10/99
1000-4 Generating a Bond Letter 02/10/99
1000-5 Recording a Telephone Contact, Demand Letter, Office Interview, or DUN Letter 07/28/99
1000-6 AP Calls to Question Credit Agency Reporting 03/01/00
1000-7 To Stay Credit Reporting 02/24/00
1000-8 Releasing a Credit Reporting Stay 02/10/99
1000-9 Cancel/Delete an AP From Credit Reporting 02/10/99
1000-10 Recording IRS Full Collection and Kansas Most Wanted Actions 02/10/99
1000-11 Recording a Newspaper Action or Work Release Participation 02/10/99
1000-12 CSE Person Requests an Administrative Appeal 12/01/99
1000-13 Appellant Requests an Administrative Appeal on Behalf of a CSE Person 08/06/99
1000-13a Creating Administrative Appeal Documents 08/06/99
1000-14 Updating Administrative Appeals Information 06/10/99
1000-15 Updating Administrative Appeal Appellant Address 02/10/99
1000-16 Adding/Updating Administrative Appeal Hearings 02/10/99
1000-17 Adding/Updating Generating Summary Statement 03/25/99
1000-18 Exempting Administrative Enforcement Actions/Viewing Administration Action Exemptions 07/30/07
1000-19 Discontinuing an Exemption from Administrative Enforcement Actions 07/30/07
1000-20 Updating Manual Administrative Action Records 04/16/99
1000-21 Displaying Criteria for Administrative Actions 06/08/99
1000-22 Recording Out of County Real Estate Liens 07/01/99
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1100 FINANCIAL MANAGEMENT
1100-1 Adding a New Accruing Obligation 08/07/02
1100-2 Updating an Accrual Start Date for an Accruing Obligation (Building Debt History on Non-Converted Obligations) 09/13/99
1100-2a Creating Past History for Converted Accruing Obligations 12/29/99
1100-2b Creating Past History for Converted Non-Accruing Obligations 06/16/00
1100-3 Adding a Non-Accruing Obligation 08/07/02
1100-4 Adding a Payment Schedule for a Non-Accruing Obligation 08/03/99
1100-5 Updating or Deleting a Payment Schedule for a Non-Accruing Obligation 08/03/99
1100-6 Adding a Voluntary Obligation 09/15/03
1100-7 Updating or Discontinuing a Voluntary Obligation 05/12/99
1100-8 Setting an Obligation to Manually Distribute 04/05/02
1100-9 Updating or Deleting a Manual Distribution 05/12/99
1100-10 Adding a Suspension on an Accruing Obligation 08/07/02
1100-11 Updating or Deleting a Suspension on an Accruing Obligation 05/12/99
1100-12 Adjusting Accrued Amounts 08/07/02
1100-13 Creating a Primary/Secondary Relationship Between Obligations 05/12/99
1100-14 Deleting a Primary/Secondary Relationship Between Obligations 08/10/01
1100-15 Recording Individual Payment History 11/03/99
1100-15a Updating or Deleting Recorded Individual Payment History 04/27/00
1100-15b Migrating Payment History 11/03/99
1100-16 Assigning a Designated Payee 05/10/99
1100-17 Updating or Discontinuing a Designated Payee 05/13/99
1100-18 Not Assigned
1100-19 Adding a Suppression of Activity Statements/Billing Coupons by Person 05/05/99
1100-20